Responsible Gaming
Gaming Should Be Entertainment
At Goldex Casino, we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. If you find yourself gambling to recover losses or escape personal difficulties, please seek help immediately.
Age Verification & Legal Requirements
You must be at least 18 years of age (or the legal age of majority in your province) to participate in online gambling at Goldex Casino. We are committed to preventing underage gambling and take this responsibility seriously.
Canadian provinces have varying legal gambling ages. Please verify the legal age in your province before playing.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate problem gambling:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about time spent gambling
- Gambling with money needed for essential expenses (rent, food, utilities)
- Difficulty controlling the amount of time or money spent gambling
- Neglecting work, school, family, or social responsibilities
- Experiencing anxiety, stress, or mood changes related to gambling
- Borrowing money or accumulating debt to fund gambling
- Feeling restless or irritable when not gambling
- Constantly thinking about gambling or past gaming sessions
- Needing to gamble with increasing amounts to achieve the same excitement
Self-Help Tools & Player Protection
Goldex Casino provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific time period
- Loss Limits: Control the maximum amount you're willing to lose during a gaming session
- Session Time Limits: Set automatic reminders or session cutoffs to prevent extended play
- Reality Checks: Receive periodic notifications during play to help you stay aware of time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
For assistance setting up these tools, please contact our customer support team.
Support Organizations & Resources for Canadians
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Canada
- Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Support for problem gambling resources and information across Canada
International Resources
- National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free counselling and support services - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Information and support for problem gambling
Take Action Today
If you believe you have a problem with gambling, please reach out for help. Seeking support is a sign of strength, not weakness. Treatment and recovery are possible.
Contact the Responsible Gambling Council or your provincial gambling helpline to speak with a trained counselor who can provide confidential support and resources tailored to your situation.
Remember: You are not alone, and help is available.
Our Commitment
Goldex Casino is committed to promoting responsible gaming practices and supporting player welfare. We work continuously to prevent problem gambling and provide resources for those who need them. Your safety and well-being are our priority.